Cancellation & Refund Policy

This policy applies to stays booked on Bear Branch Cabins at https://www.bearbranchcabins.com. A stay booked through another website or app, such as Airbnb or Vrbo, follows the cancellation policy of the website or app where it was booked.

Please review this policy before you book.

1. Our Cancellation Policy

• At least 14 days before check-in: a full refund of the booking total, less the processing fee.
• Fewer than 14 days before check-in: no automatic refund.

Days are counted on the property's own calendar: a window ends at 11:59 PM, property time, on the last day it covers, and the exact deadlines for your dates are shown at checkout. The refund is a share of the booking total, not including any optional travel protection, which follows its own terms.

The processing fee is 3.9% of the full guest payment, with a minimum of $5.00, and is nonrefundable.
An eligible cancellation refunds 96.1% of the total payment, subject to the $5.00 minimum.

This policy applies to bookings made on this website. The policy that applies to your booking is the one shown when you booked. A later change to a cabin's policy never reduces the refund for an existing booking. Where no automatic refund applies, Bear Branch Cabins LLC may still choose to issue one.

2. How to Cancel

Sign in on this website and open My trips to cancel a booking. The refund that applies is shown before you confirm. You can also contact us at support@bearbranchcabins.com.

3. If We Cancel

If we cancel your booking, you receive a full refund of the amount you paid for the stay.

4. Property Issues and Events Outside Our Control

We are responsible for the property's readiness and condition. If a problem with the property affects your stay, contact us right away so we can try to fix it.

Weather, natural disasters, utility outages, government restrictions, and the acts of third parties are outside our control. Refunds in these situations are at our discretion, unless the law requires otherwise.

5. Refund Processing

• Refunds are returned to the card you paid with.
• Processing times depend on the payment processor and your bank.
• Neither we nor RRG Deals is responsible for delays by your bank.

6. Payment Disputes

If something is wrong with a charge, please contact us first. If you dispute a charge with your card issuer, RRG Deals manages the dispute with us.

7. Policy Acknowledgment

By completing a booking, you confirm that you have read and agree to this Cancellation & Refund Policy.

8. Contact

Bear Branch Cabins LLC
1031 Bear Branch Rd, Campton, KY 41301
Email: support@bearbranchcabins.com
Phone: +1 (606) 612-7894